How platform fees work

To maintain this platform and provide features such as online payments, user accounts and customer support we charge a 5% fee at checkout, in addition to a mandatory $0.30-$0.60 cents in card processing costs charged to us by our merchant, Stripe.

What you see at checkout

Our fees are the lowest in the industry and are only charged to pet owners when a booking is paid for their pet. Our fee, as well as any other fees charged by the business (such as late/early arrival charges and addon services) are always disclosed prior to making a payment.

Our fees are non-refundable even if your reservation is cancelled or refunded by the business you originally booked with. If you choose to split your payment, our fees are typically charged upfront on the first payment, and are not split between the two charges.

The platform fee is shown in the "Reservation details" side panel. Expand "Reservation total" to see the breakdown

On most reservations, the platform fee line is labeled "Platform fee" in your payment summary. This 5% fee includes:

• 2.9% — Stripe fees for processing the card payment
• $0.30-$0.60 — Stripe's additional fixed charge on each transaction (0.30 for a single charge, 0.60 if you split your payment).
• 2.1% — Fee paid to Doggos.com for operating this platform

We are always looking for ways to lower our fees and pass these savings onto our users.

Payment options

We offer flexible payment settings that professional accounts can configure to fit their business. For customers, the payment options that are available to you depend on several factors, and we encourage you to reach out to the business you are booking with to understand their payment policies.

50% payment

If your reservation is eligible to pay a 50% deposit, you will see the option available in the "Payment options" dropdown on your reservation page. Your "50%" deposit is usually a little bit more than 50% due, because it includes your 50% payment for the reservation, platform fees, and any additional service charges, which are due upfront. The remaining balance is charged automatically the day before your reservation date by default, unless a custom due date has been selected, in which case the remaining balance will be due on the date you have agreed to with the business.

What if my card doesn't work or is reported stolen before the 2nd half of the balance can be collected?

We will automatically retry the charge the following day and if the charge is still unsuccessful, you'll be able to enter new card details to complete your payment. You may also be able to contact the business directly to see what resolution options are available.

What if I want to use a different card for the 2nd half of the payment?

Contact the business you originally booked with. They will be able to update your reservation so that you can input the card of your choice for the 2nd payment.

Can I do more than 2 payments?

Not at this time, but we do plan to offer this feature in the future. We recommend contacting the business directly as they may offer discounts or flexible payment options depending on your situation.

Complete payment

The complete payment option has the lowest fees. Your payment will be due when you click the "Pay & Confirm" button.

Pay another way

If you'd like to pay with an alternative payment method such as Zelle, Apple Pay, GPay, check, cash, over the phone, or in-person another way, that may be an option for you. Keep in mind, each business configures their own payment settings so options may be unavailable or change.

While there are no penalties for using the "Pay another way" option, off-platform payments are not eligible for Reservation protection.

You should ask the business you book with what their payment policy is when paying off-platform. Every business is different so you should reach out ahead of time to ensure there are no surprises during your reservation.

How are prices determined?

Your reservation total is the amount set by the business for the stay, including nightly rates, add-on services, and charges from the business like early check-in, and any other options they have configured on their end. Nightly rates and other charges are set by the business and not by Doggos.com.

Questions?

For questions about your reservation, including refunds or cancellations, contact the business. You can find their direct contact information in the email confirmation that was sent to you when you made your reservation.